Privacy Policy

1. Introduction

Kwila (WA) Pty Ltd (ABN 92 697 338 186, ACN 697 338 186) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and store your personal information.

2. What Is Personal Information

Personal information means information or an opinion about an identified or reasonably identifiable individual, including but not limited to your name, email address, phone number, business details, and any other data that can identify you.

3. Collection of Personal Information (APP 3)

3.1 What We Collect

We may collect the following types of personal information:

• Your name and contact details (email address, phone number, postal address)
• Business or company details when you request a quote or engage our services
• Project specifications and requirements you provide
• Communications you send to us, including emails to ceo@kwilawapty.site
• Website usage data collected through cookies and analytics (see section 6)

3.2 How We Collect It

We collect personal information directly from you when you:

• Submit a contact or quote request
• Send us an email
• Enter into a contract with us
• Interact with our website at kwilawapty.site

We may also collect information indirectly from publicly available sources, referral partners, or as otherwise permitted by law.

3.3 Collection When Not Reasonable or Practicable

Where it is not reasonably practicable to collect your personal information directly, we will take reasonable steps to ensure you are informed of the collection (APP 5).

4. Use and Disclosure (APP 6 & APP 8)

4.1 Purposes of Use

We use your personal information for the following primary purposes:

• To provide and manage our timber supply, construction, and project management services
• To respond to your enquiries and quote requests
• To communicate with you about projects, orders, and service delivery
• To comply with legal and regulatory obligations
• To improve our website and services

4.2 Disclosure

We may disclose your personal information to:

• Our contractors and service providers who assist in delivering our services
• Regulatory bodies as required by law
• Professional advisors (lawyers, accountants) in connection with our business

We will not disclose your personal information to overseas recipients unless you have consented or the disclosure is required by law (APP 8).

5. Data Quality and Security (APP 10 & APP 11)

5.1 Data Quality

We take reasonable steps to ensure the personal information we collect is accurate, complete, and up to date (APP 10). If you believe any information we hold about you is incorrect, please contact us at ceo@kwilawapty.site.

5.2 Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure (APP 11). These measures include:

• Secure storage of digital records
• Restriction of access to authorised personnel only
• Regular review and update of our security practices

6. Cookies and Website Data

6.1 Cookies

Our website may use cookies to enhance your browsing experience. Cookies are small data files stored on your device. You can disable cookies through your browser settings; however, some features of the site may not function properly as a result.

6.2 Website Analytics

We do not use third-party tracking or analytics services that collect personal information. We may collect anonymous usage data (such as page views) through server logs for the sole purpose of improving our website.

7. Your Rights Under the APPs

Under the Australian Privacy Principles, you have the following rights:

• Access (APP 12): You may request access to the personal information we hold about you.
• Correction (APP 13): You may request correction of any inaccurate or incomplete personal information.
• Complaint: If you believe we have breached the APPs, you may lodge a complaint with us. If unresolved, you may complain to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

8. Access and Correction Requests

To request access to or correction of your personal information, please email us at ceo@kwilawapty.site. We will respond to your request within a reasonable timeframe and in accordance with the APPs. We may require verification of your identity before processing your request.

9. Sensitive Information

We do not collect sensitive information as defined by the Privacy Act 1988 (such as health information, racial or ethnic origin, or political opinions) unless you voluntarily provide it and we have your explicit consent, or collection is required or authorised by law (APP 3.3).

10. Cross-Border Disclosure

We primarily operate within Australia and do not routinely transfer personal information overseas. Should cross-border disclosure become necessary, we will take reasonable steps to ensure your information is protected in accordance with the APPs and will seek your consent where required (APP 8).

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

• Kwila (WA) Pty Ltd
• ABN 92 697 338 186
• Email: ceo@kwilawapty.site